oth accounts were closed without my consent. I never asked for the second account to be canceled, and suddenly I lost access to a service I had already paid for. What is even more frustrating is the lack of proper communication and support. Instead of resolving the issue, I was left without clear answers or a solution. I requested to escalate the matter and speak with a manager, but this was not properly addressed. This situation feels unprofessional and unfair. Closing a paid account without explicit permission is not acceptable, especially when it affects business operations. I hope the company improves its customer support and internal processes, as this experience was very disappointing.